Return & Refund Policy

Key Details:

  • Return Period: 30 days from delivery date
  • Restocking Fee: None
  • Refund Time: Within 7 days
  • Shipping Costs for Returns: Paid by the customer
  • We accept exchanges

‎Return Policy

If you decide to return the items you may do so within 30 days from the day that you received them. For a return to be eligible, the items must be in a new-like condition, unworn, unwashed, with all the labels attached and in its original packaging. To start the process, send us an email first at info@trendy-melbourne.com and we will let you know about the following process. 

Pack the items carefully before you send them back to us and make sure you use a trustworthy shipping company. You are responsible for any return shipping costs. We don't charge any restocking fees.

Refund process

After we receive your items, we will carefully inspect them and let you know by email. Afterwards it will take us up to 7 days to process the refund, We will refund you your money on the original payment method that had been used for the payment.

Exchanges

Did you get yourself a wrong size and want to exchange an item? Sure no problem, just send as email and a brief explanation why you want to change. We will deal with it and get you your new item.

Order Cancellation

We understand that plans can change. If you need to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee a cancellation once your order has been processed.

Damaged or Wrong Items

Inspect your order upon delivery, if the item is damaged during transit or if you find out that we send you a wrong item, please take pictures of the issue and contact us immediately. We are very sorry if this happens. Our customer support will make sure you get a replacement.

Company information

Trendy Melbourne is operated by Sajet, company registered in Netherlands under company number 87436671, VAT: NL004412613B05.

Address:
Keurenplein 41
Amsterdam 1069 CD
Netherlands

Email: info@trendy-melbourne.com

Phone: +31 616175531

Customer service hours:
Monday to Friday - 09:00 am to 6:00 pm AEST