FAQ
FAQ
If you have a question about your package, we have compiled a list of frequently asked questions here. We hope you find them useful! If not, please feel free to contact us.
1. How long will it take to receive my order?
The average delivery time for our packages is 8-12 business days. We are a company that cares about the environment and wants to contribute to making the world a better place. Once we reach our minimum order quantity, we ship all orders at once. We appreciate your understanding and support in helping us make a difference.
2. How can I track my order?
Once your order has been shipped, you will receive a tracking number that allows you to track your package online on our tracking page. Please also check your junk mail folder, as our emails may sometimes end up there. It can take a few business days for the track & trace system to become active.
3. It’s been 10 business days and I still haven’t received my package.
We’re sorry this has happened... Have you checked the tracking code? Sometimes packages can be held up at customs. Please wait an additional 3 days. We apologize for the inconvenience, but in 99% of cases, the package is still delivered. If you’ve waited 5 business days plus the extra 3 days and still haven’t received your package, please contact us and we will work together to find a solution.
4. Can I cancel or change my order?
We understand that plans can change. If you need to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee changes once your order has been processed.
5. Do you offer refunds or exchanges?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 30 days of receiving your order to arrange a refund or exchange.
6. What payment methods do you accept?
You can securely pay with PayPal and credit card.
7. How can I contact customer service?
You can contact our customer service via email at info@trendy-melbourne.com. Our contact details are also available on the "Contact" page of our website.
Most questions are answered here, so you may not need to reach out to us! If you do not find the answer to your question, you are welcome to contact us at any time.
Address: Keurenplein 41, Amsterdam, 1069 CD, Netherlands
Email: info@trendy-melbourne.com
Contact Form: Click here
Phone Number: +31 6 16 17 55 31
Company Name: Trendy Melbourne
Chamber of Commerce: 87436671
VAT Identification Number: NL004412613B05
Customer Service Hours:
- Monday - Friday: 09:00 - 18:00
- Saturday: 09:00 - 17:00
- Sunday: Closed
We strive to respond to your email within 24 hours.